Refund Policy

Overview

Last Updated: July 2026

ButtonMakerPro supports two different categories of transactions: purchases made directly from ButtonMakerPro LLC and customer orders placed with independent vendors using ButtonMakerPro software.

Subscriptions and Trials

Subscription charges are generally non-refundable because software access and premium features are made available immediately. Canceling a subscription normally stops future renewal while allowing access through the end of the paid period.

No prorated refund is normally provided for unused time after cancellation, downgrade, or voluntary non-use. A trial may convert to a paid plan unless canceled before the trial ends.

24-Hour Pass

A 24-Hour Pass is a time-based digital access product. Once activated, it cannot be paused, transferred, extended, carried over, or refunded except where required by law or where ButtonMakerPro confirms that the pass failed to activate because of a platform error.

AI Credits and Other Digital Purchases

Purchased AI credits and other instantly delivered digital consumables are generally non-refundable once added to the account. Included monthly credits may reset, expire, or change according to the applicable plan.

Desktop App and Downloads

Access to the Windows Desktop App may depend on an eligible active plan. Cancellation or expiration may remove future access or license validation. Downloading or activating the Desktop App does not create a separate right to a refund.

Duplicate Charges and Billing Errors

Contact support@buttonmakerpro.com promptly if you believe you were charged twice, charged after a confirmed cancellation, or billed an incorrect amount. Verified billing errors may be corrected.

Independent Vendor Orders

Orders placed through a vendor storefront, event page, QR order page, or direct order link are transactions with that independent vendor. The vendor controls cancellation, replacement, return, and refund decisions, subject to applicable law and the vendor's published policies.

• Custom and personalized products may enter production quickly and may become non-cancelable.
• Orders already printed, produced, or completed may not be eligible for refund.
• Customer-provided spelling, image, crop, address, or personalization errors may not qualify for refund.
• Vendor production errors, damaged items, shipping loss, or delivery problems should be reported directly to the vendor.

Shipping Charges

Shipping fees may become non-refundable once postage is purchased, the order enters production, or the package is accepted by a carrier. Resolution of lost, delayed, damaged, or incorrectly addressed packages is handled by the vendor and carrier.

Stripe-Connected Vendor Refunds

When a vendor accepts payment through a connected Stripe account, approved refunds are generally initiated by that vendor through the connected payment workflow. Refund timing depends on Stripe, the payment method, and the customer's financial institution.

ButtonMakerPro cannot guarantee that a vendor will approve a refund and may not be able to reverse a payment independently.

Taxes, Processing Fees, and Chargebacks

Taxes and payment-processing fees may be non-refundable to the extent permitted by law and the payment provider's rules. Filing a chargeback does not automatically create a right to keep the product or avoid valid payment obligations.

Requesting Help

For an order from an independent vendor, contact the vendor first using the contact information shown on the storefront or order page.